Step One: Resellers contact Traversa Solutions. An Engagement Manager will be assigned to work in conjunction with the customer sales team to develop the Statement of Work (SOW) for the project. The SOW will take into account the customer’s existing environment, the Reseller’s internal capabilities, and the customer’s project objectives. Upon agreement from all parties regarding the SOW scope, finalized pricing for the project will be provided.

Step Two: Upon a finalized SOW between all parties, a Traversa Solution’s Field Technical Consultant will be assigned to the project.

Step Three: The Traversa Solution’s Field Technical Consultant, Engagement Manager and Reseller will determine if any final questions need to be addressed prior to the start of the project. Next Traversa executes the SOW per the agreed upon timeline.

Step Four: Traversa implements the project as scoped. Traversa provides a multi-vendor lab environment focused on networking and network security solutions. Our goal is to get any project related issues replicated and resolved with as little affect as possible on you and your customers. This lab allows us to provide first level of support for any project issues that might arise.

Step Five: Once the project is completed per the SOW, Traversa Engagement Manager will work with the partner’s customer team to finalize project documentation, including project close documentation and a customer satisfaction survey.